This post was last updated at 4:36 p.m. on June 4, 2020

Allegheny County has entered into the Yellow/Green Phase. During these phases, libraries are now permitted to offer limited public services as long as we abide by the guidelines for health and safety set forth by the Pennsylvania Department of Health and by the Office of Commonwealth Libraries, Department of Education.

The Baldwin Library is now providing safe access to physical materials through a limited curbside pickup service!

Hours

Pickup Service is available Monday, Wednesday, Friday, 10:00 a.m. to 6:00 p.m; Tuesday and Thursday 12:00 p.m. – 8:00 p.m.

Please remember our library facilities remain closed to the public and there will be no direct contact with staff.

Basic Information

County-wide shipping is not yet at full capacity.  Until they are able to operate safely, our holds pick-up will look a little different.

  • Online placement of holds is still unavailable. 
  • If you had uncollected holds before the Library closed on March 16th, you will receive a phone call from staff to ask if you still want the materials.
  • To place a NEW hold, call us 412-885-2255
    • As long as the material is available at Baldwin, we will put it on hold for you to pick-up.
    • If we do not have it, we will not be able to have it shipped to Baldwin at this time.  You will have to call back, or wait until this service is available.
  • EXISTING holds will be filled with Baldwin items as they are available. Until we can ship from other locations, your holds cannot be filled by other libraries.

If you have any questions, CALL US: 412-885-2255.  If you have any concerns, CALL US:412-885-2255.  Staff will be available during the hours listed above to talk to you about what you need.

Step-by-Step Guide

 

  • You may pick up holds only during pickup service hours. You do not need to call ahead or book an appointment. Please refer to the hold pick up notice for the deadline to pick up your items. After that date, your item(s) will be placed back on the shelves.
  • Outdoor signage will be posted showing the designated parking area, and will include the library phone number. You will need to have a mobile device to call the library when you arrive. 
  • All holds will be put in a paper bag and be placed on a table outside of the building. Your bag will be labeled with your last name. Remain in your car until the staff member is safely in the library.
  • Grab your bag and enjoy!

Frequently Asked Questions

Browse the FAQs below for more detailed information about Curbside Pickup Service, or call us at 412-885-2255.

What if I have mobility issues and cannot leave my vehicle?
If you need extra assistance, we will gladly provide an accommodation. Please let us know what you need when you call.
How do I know if a book is available?
Call us at 412-885-2255 for assistance. As long as the material is available at Baldwin, we will put it on hold for you to pick-up.

Do I need a library card to use pick-up service?

Yes, patrons must have a library card to use curbside pickup. If you do not have a regular library card, we can create one for you. Call the library and our staff will walk you through the process.  When you come to pick-up your items, staff will place your new library card in the bag with your materials.

What if I don't have a car, can I still use the pick-up service?

Yes!  When you arrive, please stay in the designated waiting area and call the Library. When you call the phone number, you will need to have your library card number ready.  Please do not approach the pickup service table until staff is safely back in the library. 

How do I return materials?
Use the outdoor book return at the front of the building. Please do not attempt to return items on the pickup service table.  This will cause confusion for other patrons and staff.

All returned items will be in “quarantine” for up to 72 hours after return.  You will see items still on your account during this time.  Please be patient. All items will be backdated to original due date.

Baldwin Library is a fine free library. You will not get charged any fines for overdue materials.

What are you doing to protect the safety of patrons and library staff?

The  pickup model we are using provides maximum social distancing for the safety of our patrons and our staff. Staff will use gloves and cloth face coverings in accordance with State workplace safety policy and CDC guidelines. The pickup service table will be sanitized regularly. Anyone picking up materials must wear a mask.

Patrons and staff should not approach one another and respect the need for social distancing. This may feel uncomfortable but is necessary to provide a safe, contact-less pickup service. If you notice patrons at the pickup table, please remain in your vehicle until the previous patron has departed.

The library has done everything in our power to reduce risk in the circulation of items.  Returned library items are being quarantined for 3 days before being put back into circulation.

Why are you using paper bags for pickup items?

Paper bags are a safety measure to protect patron privacy, protect physical materials, and limit unnecessary contact. Bags also help us separate materials to avoid the need for patrons to sort through items on the pickup service table.

When will the library open for computer use?

Allegheny County libraries are practicing a phased in approach to public service.  At this time, in the “yellow phase,” we are only offering pickup service.  We are hoping to phase in more services soon.

We do not expect to open our doors to the public until Allegheny County has been safely in the green zone for at least two  weeks, to ensure that the safety and health of our staff and our community is protected.

 

 

 

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